Privacy Policy

Prime Vision Clinic

Last updated: 12 October 2026

Prime Vision Clinic (“the Clinic”, “we”, “us”) respects your privacy. This Privacy Policy explains how we collect, use and share personal information when you visit our websites in Arabic (https://primevisionkw.com) or English (https://primevisionkw.com/en) (the “Website”), or contact us through it, including by contact form or WhatsApp. This Policy is governed by the applicable laws of the State of Kuwait.

By continuing to use the Website or contacting us through it, you acknowledge that you have read this Policy and agree to the collection and use of your information as described here. If you do not agree, please do not use the Website.

1. Who we are

Prime Vision Clinic, an ophthalmology clinic providing eye care and surgery.

Address: Al-Messilah Medical Tower B, 12th Floor, Bneid Al-Qar, Kuwait.

Phone / WhatsApp: +965 22204200

Email: omar@primevisionkw.com

2. Information we collect

a) Information you give us: when you complete a contact or appointment request form, or message us on WhatsApp, we may receive your name, phone number, email address, preferred appointment time and the content of your message.

b) Information collected automatically: when you browse the Website, the Website and third-party tools on it may collect technical information such as your IP address, browser and device type, pages visited and time spent, the referring website, and actions you take on the Website (for example, viewing a page or submitting a form), using cookies, pixels and similar technologies.

Messages sent through the contact forms are delivered to the Clinic’s email inbox. WhatsApp messages are handled by authorised clinic administrative staff under confidentiality.

We do not sell products or accept payments through the Website, and we do not collect payment card details through it.

3. How we use your information

To respond to your enquiries and messages.
To arrange, confirm and follow up on appointment requests.
To operate, maintain, protect and improve the Website.
To understand how the Website is used and how it appears in search results.
To measure our advertising and show ads about the Clinic on social media platforms to people who may be interested.
To comply with applicable legal requirements.

4. Cookies and pixels

Cookies are small files stored on your device; pixels are small pieces of code that record certain events on the Website. Depending on our advertising activities at any given time, we may use:

Essential tools: needed for the Website and its forms to work and stay secure.
Statistics and performance tools: such as Jetpack and WordPress.com statistics on some pages, to understand visit numbers and improve site speed. We also use Google Search Console to view aggregated data on how the Website appears in Google search results.
Advertising tools: the Meta Pixel (Facebook and Instagram), the TikTok Pixel and the Snapchat Pixel. These may collect information about your visit and actions on the Website and send it to the relevant platform, which may combine it with other information it holds about you, to help us measure our ads and show them to interested people.

Cookie notice: by continuing to browse the Website, you agree to the use of cookies and pixels as described in this section. You can limit or stop their use at any time using the settings described in section 5.

5. How to control cookies and ads

Browser settings: you can block or delete cookies in your browser settings. Some parts of the Website may then not work properly.
Device settings: most smartphones let you limit ad tracking or reset your advertising ID.
Platform settings: you can manage your ad preferences directly with each platform:

Meta (Facebook and Instagram): https://accountscenter.facebook.com/ad_preferences

TikTok: https://www.tiktok.com/privacy/ads-and-your-data/en

Snapchat: https://values.snap.com/privacy/snap-ads/ads-control

6. Sharing your information

We do not sell your personal information. We share information only as follows:

Advertising platforms: Meta Platforms, TikTok and Snap Inc., for the technical and event information described in section 4. We do not intend to share the content of your messages or any health information with advertising platforms.
Service providers: such as our website host (GoDaddy), WordPress and Jetpack services, WhatsApp when you contact us through it, and email services. They process information to provide their services under their own terms and policies.
Legal requirements: where requested by competent authorities or courts, where required by law, or to protect the rights of the Clinic or the safety of others.

Some service providers and platforms may store or process information outside the State of Kuwait.

7. Medical information and medical disclaimer

Please do not send detailed medical information, test results, images of medical reports or identity documents through Website forms or WhatsApp. Share only what is needed to arrange an appointment, such as your name, phone number and a general reason for the visit (e.g. “eye check-up”).
Medical information you provide during your visit to the Clinic is kept in clinical records and handled under medical confidentiality and the applicable laws of the State of Kuwait, separately from this Policy.
Content on the Website is for general information and awareness only. It is not medical advice, diagnosis or treatment, and does not replace an examination by a qualified doctor.
Contacting us through the Website, WhatsApp or email does not create a doctor–patient relationship. Such a relationship begins only after a medical consultation at the Clinic.
In an emergency, such as sudden loss of vision or an eye injury, please call the Clinic or go to the nearest emergency department immediately. Do not rely on Website forms or messages.

8. Children’s privacy

The Website is not directed at children. Appointment requests for anyone under 18 should be made by a parent or legal guardian. If we learn that a minor has submitted personal information without a guardian’s consent, we will take steps to delete it.

9. How long we keep information

We keep personal information for as long as needed for the purposes described in this Policy, or as required by applicable law. Information collected by advertising platforms and service providers is subject to their own retention policies.

10. Security

We take reasonable technical and organisational measures to protect personal information. However, no method of internet transmission or electronic storage is completely secure, so we cannot guarantee the absolute security of information sent to us.

11. Your rights

You may contact us to request access to, correction, updating or deletion of personal information you have provided through the Website, or to ask us to stop contacting you. We may need to verify your identity first, and we may keep certain information where the law requires it (for example, medical records). We will respond within a reasonable time.

12. Third-party platforms, external links and limitation of liability

The Website may contain links to, or tools from, third parties such as social media platforms and WhatsApp. These third parties have their own privacy policies and terms, and the Clinic does not control their practices or content. To the extent permitted by law, the Clinic is not responsible for their practices or content, or for any loss arising from your use of them. We encourage you to review their policies.

13. Changes to this Policy

We may update this Policy from time to time and will show the latest update date at the top of this page. Your continued use of the Website after changes are posted means you accept them.

14. Contact us

For any privacy question or request, please contact us:

Prime Vision Clinic – Al-Messilah Medical Tower B, 12th Floor, Bneid Al-Qar, Kuwait